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How do I return the Nucu Pad after my monthly subscription has ended?

After you have cancelled your monthly subscription, you will need to return these 4 items back to us:

  • Nucu Pad
  • Nucu Controller
  • USB-C cable
  • Magnetic Controller Holder

If you do not have those 4 items in your possession, contact support@nucubaby.com before you ship the rental product back to us.

You do not have to send back the crib frames or mattresses. 

How to return the Nucu Pad monthly rental

Included in your original package is a prepaid return label. Use it to send the product back to us. You will not need to pay for the return yourself. 

  • Pack the 4 items securely (in the original packaging or another suitable package)
  • Attach the return label
  • Bring the box into your local post office and mail it to us

If you have misplaced the prepaid return label, contact support@nucubaby.com before you ship the rental product back to us.

How much time do I have to return the Nucu Pad?

You may continue using the Nucu Pad for up to 7 days after cancellation to account for shipping. After this period, you must return the items within 14 days.

Example: You cancel the subscription on April 6.

  • You can continue using the product normally until April 13.
  • You must send the rental product back to us so that we receive it by April 27.
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