Our complete Return & Refund Policy can be found here: https://nucubaby.com/en-gb/policies/refund-policy
Initiating a return or refund
To commence a return, kindly fill out this form https://nucuoy.zendesk.com/hc/en-us/requests/new?ticket_form_id=15501598313500. Upon approval of your return request, we will furnish you with the necessary return details and instructions regarding where and how to send your package. Please note that we will not accept items sent back to us without prior return authorization.
Nucu's return policy
We offer a 30-day return policy, providing you with a 30-day window from the date of item receipt to initiate a return.
To qualify for a return, your item must remain in its original condition, unused, and with its original packaging. Additionally, please ensure you retain the receipt or proof of purchase.